KiezelPay | contact merchant
KiezelPay | contact merchant

KiezelPay | contact merchant

I already paid, why am I charged a second time?

unfortunately we are not always able to recognize you again after ( ra ) installing an app or clockface, so our system will think you are a new customer when that happens, and will ask you to pay again.

Luckily you can unlock your clockface again for free here.
Just enter the code it is showing you and the e-mail address you used for the original purchase and you will be up and running again in no time.

Where is my purchase code?

We do not send you a purchase code in your electronic mail, and you do not need a code to switch to another clockface.

rather, you first install the new clockface or app you want and then delay for it to ask you to pay again.

As soon as that happens you can unlock it again for free by going to https : // using the code it shows you on the vigil at that moment.

If for some rationality it does not ask you to pay again, that is n’t a trouble and you can just use the clockface as is, the functionality is precisely the lapp before and after unlocking .

What are these messages? Please make them stop, I do not want to purchase anything!

These messages are shown because you are using a paid app or clockface of which the trial has expired.
If you do not want to pay for the app or clockface, remove the app, or install another clockface from the appstore, and the messages will automatically stop.

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All clockfaces and apps clearly mention in their description if they are paid or not, so it should not be hard to find a spare one rather.

Is this a one-time or recurring payment?

All the apps and clockfaces sold with KiezelPay are one time payments for a life license.

however, it can happen that we are n’t able to recognize you again after you remove and reinstall an app or clockface, our system will then think you ‘re a new customer and it will ask for requital again.

When that happens you can unlock it again for free by going to https : //

I entered the purchase code on the purchase page and it tells me that code is unknown or already used

Each code is valid for one hour. This probably means your code is expired.

For now the solution is to make the clockface restart, which will force a new code to be loaded and displayed.

How can I find what I have already purchased in the past?

We have made a special page where you can lookup your complete purchase history hera.

I bought a bundle, how can I install the other clockfaces/apps in the bundle?

After your purchase, we sent you an e-mail incorporate more data about what you purchased.

If you purchased a bundle, the electronic mail will show all clockfaces/apps in the pile with a download button next to each one of them.
Use that download button to go to the appstore and install the clockface/app on your watch.

If you can not find the e-mail anymore, you can perform a search of all your purchases at hypertext transfer protocol : //

Note: These download links alone work if you use them on the call or pill on which you have installed the Fitbit, Connect IQ ( Garmin ) or pebble app !

If the download button does not take you to the appstore, this probably means the developer has not correctly configured the appstore connection in his account. You can contact the developer and ask him/her to fix this, or you can use the search functionality in the appstore to find the app/clockface alternatively.

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I cannot remember which apps/clockfaces were in the bundle I purchased and I cannot find an e-mail about this!

If you besides can not find the buy success e-mail in your spam folder, you can lookup your complete leverage history here .

I’m trying to unlock an app I already bought and it tells me I haven’t purchased it yet!

This can have a few causes. It is possible you made a misprint in your e-mail address when you purchased the app, indeed now our system can not find your license.

Another possibility is that you are trying to unlock another clockface/app than the one you actually purchased.

Please double determine that the name of the clockface/app you are trying to unlock is precisely the same as the list in the leverage success chain mail you got after buying ( some names are bewilderingly similar unfortunately ).

If you are very sure you have the correct app, please contact the KiezelPay help desk using the touch form at the bottom of the FAQ page with the stick to information :
– send the PayPal InvoiceID, you can find that on the PayPal receipt you got after buying, it starts with REF.
– If you paid with creditcard rather, send the first 6 and end 4 digits of your creditcard count ( do not send the complete number ! ).

This will allow them to find your buy and check why the unlock is not working.

Please besides send along the leverage code it tells you to enter. This allows them to double check which app is asking for requital .

I cannot find this code I need to purchase or unlock the clockface/app!

The clockface/app will mechanically show you the code when the trial ends, at that time you can use that code to purchase it at hypertext transfer protocol : // or unlock it at hypertext transfer protocol : // if you already paid for it before.

Until that happens you do n’t have to do anything.

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