All purchases made on-line at stromspa.com are issued in the form of a endow card, with the exception of products from the Strøm boutique and the on-line reservation for the thermal experience. Please present this gift circuit board at the moment of your visit at the resort hotel. limited count of places for the thermal experience. It is possible to reserve your access to the thermal have on-line if you have a endowment tease, by choosing the reserved quilt access. The reservation deposit can be credited to your bill or be refunded to you after your visit. This reservation deposit is non-refundable in case of cancellation. Clients may besides come directly on web site at no consign and without a booking, depending on handiness. Reservations are required for massages and treatments by contacting customer service at 1-877-761-2772. We recommend that our clients make their reservations several days in advance. As a safety measurement, a credit poster act is required at the time of booking. Must be 16 years or older for the thermal experience. No external food or swallow allowed, restaurant available on site. No promotion can be applied to purchases made with a give tease. Prices submit to change without prior comment. An extra bang due to a price increase may be charged one year after the wag ’ s emergence date. The balance of the endowment card can be checked with customer service or at any of our locations. Higher rates apply during high season and for some events. Monetary respect is valid in all Strøm Nordic Spa. not valid for the leverage of endowment cards, memberships and for on-line reservation of the thermal experience. not cashable for cash and non-refundable. A 24-hour delay between the on-line purchase and the manipulation of a service or giving card is required .
Reading: Strøm Nordic Spa Sherbrooke
event tickets are not refundable and not assignable. limited number of places available, reservation required .
A 24h delay between the on-line purchase and use of a serve or give wag is required .
When booking a massage or treatment, a citation card act is required as a safety bill. cancel or modifying less than 48 hours anterior to the appointment will result in a 50 % charge on your credit circuit board. Cancelling or modifying less than 24 hours prior to the appointment will result in a 100 % charge on your credit card. To cancel, please contact us at the following earphone number : 1-877-761-2772. The on-line thermal experience reservation can not be cancelled and is non-transferable and non-refundable. The reservation of a massage or treatment does not include the thermal feel. If you add the thermal feel to your massage or treatment, you have precedence entree .
RETURN AND DELIVERY POLICY
Choose Expedited Parcel and allow for a manner of speaking period of 3 to 5 commercial enterprise days depending on the address address. A $ 9 consign will be added to your rate. Conditions beyond our restraint ( regretful weather, strikes, customs, acme periods, etc. ) may cause extra delays for which we can not be held responsible. We can not guarantee manner of speaking before Christmas for any ordain placed after December 14. In this character, we suggest choosing Xpresspost rescue. Shipping in Canada only.
Choose Xpresspost service and take advantage of rescue within 2 to 3 business days. A $ 15 charge will be added to your order. Exceptions may occur during the take after peak periods : Black Friday week, Cyber Monday, and Christmas. In this font, please allow for 3 to 4 business days. Shipping in Canada only.
We are committed to ensuring that you are completely satisfy with your on-line intersection purchases at stromspa.com, whether by their design, their efficiency or their quality. If this is not the case, you can return your items within 30 days of the leverage by completing the refund shape in order to obtain a revert authority.
When returning items, please keep these four rules in mind :
ITEMS MUST BE IN THEIR ORIGINAL CONDITION ( NEW )
We only accept returns on products that bear their original label and that are in their original box. Open or partially use items or those with scratches, scrapes, odours, stains, or tears will not be accepted. Swimsuit returns will be accepted only if the hygienic security and the price tags are distillery attached, and if the merchandise is unworn and unwashed. We strongly recommend you do not remove your underwear when trying on swimsuits until you are indisputable that the match and vogue are to your like.
certain ITEMS CAN NOT BE RETURNED
Gift menu sales are final and can not be refunded.
YOU MUST HAVE A COPY OF THE ORIGINAL RECEIPT IN YOUR POSSESSION
No return will be possible without a copy of the original reception that was sent to you by e-mail at the time of purchase.
ship AND RETURN CHARGES ARE NON-REFUNDABLE
Shipping charges are non-refundable. By returning products, you agree to pay the ship charges.
Please note that, if the above conditions are not met, Strøm Nordic Spa reserves the right to refuse to process the render.
Please complete the on-line fall class before heading to the health spa. No return will be possible without your return authority issue. You must have the accredit card used for the initial buy in your possession. No refunds or exchanges on swimsuit purchases made in resort hotel.
RETURN BY MAIL
Please complete the on-line return form to obtain a restitution authority number. The products to be returned can be sent by chain mail using the Canada Post documents.
Once we have received and approved your return, a team extremity will contact you. The total total paid for the item will be refunded to you, excluding discounts and embark charges.
Customer service : 1 877 761.2772
ORDER MODIFICATION AND CANCELLATION
To modify or cancel an order, please reach customer service at 1 ( 877 ) 761-2772. Please have your order act on hand.
PRICES LISTED ON THE WEBSITE
All prices on the web site are in canadian funds, therefore you will be charged in canadian dollars. If you are a exist outside of Canada, a currency conversion to your local currentness will automatically be performed by the institution that issued your recognition batting order. Where applicable, and unless stated differently on the web site, please note that the embark costs and applicable sales taxes will be added to your bill. The prices listed on the web site are national to change without notice .
By placing an order, you agree to pay the total monetary value of your holy order ( price of products, services, shipping costs and applicable taxes ) as indicated on the web site at the time of ordering. You besides agree to honor your contract with the fiscal institution that issued your credit menu .
Strøm has a policy in terms of protection of privacy. No personal data will be disclosed to anyone except during the transaction process to obtain mandate from the citation card issuer or in cases where it is required by law .
When you log in through another platform ( Facebook, Google or Apple ), basic information is collected in holy order to create your customer account ( including your first list, last name, address and e-mail address ).
To disconnect my off-Facebook activeness, chatter here.
To disconnect my off-Google bodily process, click hera.
To disconnect my off-Apple bodily process, click hera .
All transactions carried out on the web site www.stromspa.com are performed on a fasten waiter with SSL ( Secure Socket Layer ) to prevent unauthorized access to data when transferring data between your calculator and the server .
Our Netiquette is a guideline defining the rules of conduct, politeness and propriety that are recommended for all of our web platforms. The Strøm Netiquette is based on values of kindness such as respect for others, tolerance, receptiveness, good manners and politeness. The values we maintain in our traditional communications use equitable ampere a lot to the web universe. frankincense, rude or hateful comments, racist or sexist statements angstrom well as provocative messages, insults and obscenities will under no circumstances be tolerated on our platforms. Comments against our Netiquette will be removed and users may be blocked from our platforms.