All purchases made on-line at stromspa.com are issued in the form of a endow card, with the exception of products from the Strøm boutique and the on-line reservation for the thermal experience. Please stage this endowment card at the moment of your visit at the health spa. limited number of places for the thermal feel. It is possible to reserve your access to the thermal experience on-line if you have a give card, by choosing the reserved quilt access. The reservation deposit can be credited to your bill or be refunded to you after your visit. This mental reservation deposit is non-refundable in lawsuit of cancellation. Clients may besides come directly on site at no commission and without a reservation, depending on handiness. Reservations are required for massages and treatments by contacting customer military service at 1-877-761-2772. We recommend that our clients make their reservations respective days in advance. As a condom measure, a credit rating card number is required at the time of booking. Must be 16 years or older for the thermal experience. No outside food or drink allowed, restaurant available on locate. No forwarding can be applied to purchases made with a endowment calling card. Prices national to change without prior notice. An excess tear due to a price increase may be charged one year after the menu ’ s offspring date. The balance of the give menu can be checked with customer service or at any of our locations. Higher rates apply during eminent season and for some events. Monetary prize is valid in all Strøm Nordic Spa. not valid for the purchase of giving cards, memberships and for on-line reservation of the thermal know. not redeemable for cash and non-refundable. A 24-hour check between the on-line buy and the use of a service or give card is required .
Reading: Products – Thermal experience
event tickets are not refundable and not assignable. restrict number of places available, booking required .
A 24h delay between the on-line purchase and use of a service or endow card is required .
When booking a massage or treatment, a credit tease numeral is required as a base hit measurement. cancel or modifying less than 48 hours anterior to the appointment will result in a 50 % charge on your recognition batting order. Cancelling or modifying less than 24 hours anterior to the appointment will result in a 100 % cathexis on your accredit menu. To cancel, please contact us at the following phone number : 1-877-761-2772. The on-line thermal have reservation can not be cancelled and is non-transferable and non-refundable. The reservation of a massage or treatment does not include the thermal experience. If you add the thermal feel to your massage or treatment, you have priority entree .
RETURN AND DELIVERY POLICY
Choose Expedited Parcel and allow for a manner of speaking period of 3 to 5 business days depending on the destination address. A $ 9 charge will be added to your order. Conditions beyond our control ( bad weather, strikes, customs, vertex periods, etc. ) may cause extra delays for which we can not be held responsible. We can not guarantee delivery before Christmas for any order placed after December 14. In this case, we suggest choosing Xpresspost delivery. Shipping in Canada only.
Choose Xpresspost service and take advantage of delivery within 2 to 3 business days. A $ 15 charge will be added to your order. Exceptions may occur during the follow bill periods : Black Friday workweek, Cyber Monday, and Christmas. In this event, please allow for 3 to 4 commercial enterprise days. Shipping in Canada merely.
We are committed to ensuring that you are wholly satisfy with your on-line merchandise purchases at stromspa.com, whether by their design, their efficiency or their quality. If this is not the character, you can return your items within 30 days of the buy by completing the return form in order to obtain a return authority.
When returning items, please keep these four rules in mind :
ITEMS MUST BE IN THEIR ORIGINAL CONDITION ( NEW )
We only accept returns on products that bear their original label and that are in their original packaging. Open or partially use items or those with scratches, scrapes, odours, stains, or tears will not be accepted. Swimsuit returns will be accepted only if the hygienic auspices and the price tags are calm attached, and if the merchandise is unworn and unwashed. We powerfully recommend you do not remove your underwear when trying on swimsuits until you are sure that the fit and style are to your like.
certain ITEMS CAN NOT BE RETURNED
Gift card sales are final examination and can not be refunded.
YOU MUST HAVE A COPY OF THE ORIGINAL RECEIPT IN YOUR POSSESSION
No return key will be possible without a copy of the original reception that was sent to you by e-mail at the meter of buy.
shipping AND RETURN CHARGES ARE NON-REFUNDABLE
Shipping charges are non-refundable. By returning products, you agree to pay the ship charges.
Please note that, if the above conditions are not met, Strøm Nordic Spa reserves the right to refuse to process the return.
Please complete the on-line restitution form before heading to the resort hotel. No return key will be potential without your return mandate number. You must have the credit card used for the initial buy in your possession. No refunds or exchanges on swimsuit purchases made in watering place.
RETURN BY MAIL
Please complete the on-line retort human body to obtain a reelect authorization phone number. The products to be returned can be sent by mail using the Canada Post documents.
Once we have received and approved your return, a team member will contact you. The entire total paid for the item will be refunded to you, excluding discounts and transport charges.
Customer service : 1 877 761.2772
ORDER MODIFICATION AND CANCELLATION
To modify or cancel an order, please contact customer servicing at 1 ( 877 ) 761-2772. Please have your order number on hand.
Read more: Strøm Nordic Spa Sherbrooke
PRICES LISTED ON THE WEBSITE
All prices on the web site are in canadian funds, therefore you will be charged in canadian dollars. If you are a exist outdoor of Canada, a currentness conversion to your local currency will mechanically be performed by the initiation that issued your credit card. Where applicable, and unless stated differently on the web site, please note that the transport costs and applicable sales taxes will be added to your bill. The prices listed on the web site are subject to change without notice .
By placing an club, you agree to pay the sum price of your order ( price of products, services, shipping costs and applicable taxes ) as indicated on the web site at the time of ordering. You besides agree to honor your contract with the fiscal initiation that issued your accredit card .
Strøm has a policy in terms of protection of privacy. No personal information will be disclosed to anyone except during the transaction process to obtain mandate from the credit card issuer or in cases where it is required by law .
When you log in through another platform ( Facebook, Google or Apple ), basic information is collected in regulate to create your customer bill ( including your first name, last name, savoir-faire and electronic mail address ).
To disconnect my off-Facebook bodily process, cluck here.
To disconnect my off-Google action, click here.
To disconnect my off-Apple activeness, click here .
All transactions carried out on the web site www.stromspa.com are performed on a secure server with SSL ( Secure Socket Layer ) to prevent unauthorized entree to data when transferring data between your computer and the server .
Our Netiquette is a guidepost defining the rules of conduct, politeness and propriety that are recommended for all of our network platforms. The Strøm Netiquette is based on values of kindness such as regard for others, permissiveness, receptiveness, good manners and politeness. The values we maintain in our traditional communications apply just deoxyadenosine monophosphate much to the world wide web universe. therefore, rude or hateful comments, racist or sexist statements equally well as provocative messages, insults and obscenities will under no circumstances be tolerated on our platforms. Comments against our Netiquette will be removed and users may be blocked from our platforms.